Sanitas
Customer
Satisfaction
Survey

Zurich-Insurance 2012.
Particularly Zurich insurance in Spain, except life insurances.

Zurich Versicherungen

  • 9 of 10 customers would recommend Zurich insurance
  • 9 of 10 customers are satisfied or very satisfied with Zurich insurance

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  • In customer satisfaction 40% of our clients confer the maximum score (scale 0-10) to us
  • More than 90% of our motor vehicle insurance customers claim they are satisfied or very satisfied with Zurich insurance
  • More than 85% of our household insurance customers are satisfied or very satisfied with Zurich insurance.
  • Zurich insurance agents obtain the highest customer satisfaction rate regarding other distribution channels, with an average rate of 8.79 (scale 0-10)
  • In connection with Zurich insurance, our clients mention particularly good customer care and service as well as the professional settlement of claims
  • In our customers' view the service attribute with the highest satisfaction rate at Zurich is the professionalism of the staff (8.97) and its willingness to keep customers informed (8.96). (scale 0-10)